Customer Service

Please contact dinescutwins@gmail.com for any questions concerning an order you want to place or an order placed. Thank you and have a wondeful day.

Best, D&D 

 

 

 

Shipping & Delivery

We can ship both locally and internationally to the following countries namely: Canada, Japan, Germany and India. Please note that there may be restrictions on some products, and some products cannot be shipped to your destination.

When you place your order, we will get real-time shipping quotes and delivery dates for your order based on the availability of your items and shipping options you choose. Depending on the shipping option you choose, shipping date estimates on the shipping quotes page.

Processing Guidelines

All products on the site are subject to availability and payment being received before the order is processed.

Dinescu & Dinescu will contact you if the Product(s) you have ordered is out of stock, or if additional identification is needed for credit card verification.

International shipping and costs

We aim to deliver international orders within 3-5 working days of your order being processed. Please allow an extra working day for deliveries over International Bank Holidays.

Appropriate shipping fees do apply. International shipping charges do not include taxes or duties; please contact your local customs office to request details of these charges. We are unable to change your delivery address once an order has been dispatched. Time is not of the essence in relation to delivery.

International shipping policies

If you order products from our site for delivery to an international delivery destination, your order may be subject to import duties and taxes once a shipment reaches your country.

You will be responsible for payment of any such import duties and taxes; Dinescu & Dinescu has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.

Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from Dinescu & Dinescu, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.

Damaged or Defective Goods

At Dinescu & Dinescu we are committed to selling only first-quality products and accessories. To that end, we employ several quality checks before an item is shipped.

If you have received a damaged or defective item, please notify us by email through our Website within 30 days of receiving the order to be eligible for a refund. All refunds will credit to your original payment method.

Payments

Payment can be made by Visa, Visa Electron, Visa Debit and MasterCard. You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Dinescu & Dinescu, we will not be liable for any delay or non-delivery. Where applicable, prices are inclusive of VAT. All credit/debit card transactions on this site are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

Entire agreement

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorized Dinescu & Dinescu employee.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

Law and jurisdiction

This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with the United States Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the United States. All contracts are concluded in English and no public filing requirements apply.

These terms and conditions do not affect your legal statutory rights.

 

Privacy & Security

Privacy Policy

This Privacy Policy governs the manner in which Dinescu & Dinescu collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.dinescudinescu.com/ website ("Site"). This privacy policy applies to the Site and all products and services offered by Dinescu & Dinescu.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Dinescu & Dinescu may collect and use Users personal information for the following purposes:

  • - To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • - To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To improve our Site
    We may use feedback you provide to improve our products and services.
  • - To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • - To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Dinescu & Dinescu has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Dinescu & Dinescu
dinescutwins@gmail.com
This document was last updated on October 03, 2014

 

Returns & Replacements

As our products are perishable, all product sales will be final.  We will be happy to replace any item(s) in the unlikely event that they might be damaged or spoilt during transit.

To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Dinescu & Dinescu will not be responsible for damage or loss as a result of shipments being returned to the dispatch location or being undeliverable as a result an incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

Ordering

All products on the site are subject to availability and payment being received before the order is processed.

Dinescu & Dinescu will contact you if the Product(s) you have ordered is out of stock, or if additional identification is needed for credit card verification.

 

Payment, Pricing & Promotions

Payment can be made by Visa, Visa Electron, Visa Debit and MasterCard. You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Dinescu & Dinescu, we will not be liable for any delay or non-delivery. Where applicable, prices are inclusive of VAT. All credit/debit card transactions on this site are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment

Viewing Orders

Although we have made every effort to display the colours accurately, the images of the products on our site are for illustrative purposes only.

We cannot guarantee that your computer's display of the colours accurately reflect the colour of the products, your products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, dimensions and measurements indicated on our site are approximate.

 

Updating Account Information

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

Law and jurisdiction

This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with the United States Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the United States. All contracts are concluded in English and no public filing requirements apply.

These terms and conditions do not affect your legal statutory rights.